Reprovision on PMSS

Reprovision deletes everything in a Pulsed Media seedbox account and gives you a new, empty account on a different server, straight from the service page with no support ticket. It cannot be undone. Use it when your server stays slow or sluggish after a restart and you do not need your files: the new account goes to a different server with room for new accounts. The old account stays in place until the new one answers; in two internal test runs the whole move took under four minutes.

Before you start

To keep your files, copy them off first over SFTP or with FileZilla.
To move to a different server with your files, open a support ticket instead. A move done through a ticket can include your data, as described under migrations and resets.
If you only want default settings back, Recreate/Rebuild Service rebuilds the account on the same server and keeps your data folder.
If something stopped working, try Restart account on the service page first. It changes no files.

How to reprovision

The row of account buttons on the service page with the red Reprovision panel open: what is kept, what is deleted, the count of reprovisions in the last 12 months, a checkbox, a box for the server name and a red Delete everything and reprovision button — The Reprovision panel open on the service page. The box shows the name of your own server as a hint.

Log in to the client area, open Services → My Services and click the service.
Under Visit Website, click the red Reprovision button. A panel opens and shows what is kept, what is deleted, and how many times the service has been reprovisioned in the last 12 months.
Tick the box confirming that everything in the account will be deleted.
Type the server's name into the box. It is the first part of the server address, before the first dot, and the box shows it as a hint.
Click Delete everything and reprovision and confirm the dialog.

All three confirmations are checked again when the request arrives. If one is missing, nothing is deleted.

What is kept and what is deleted

Kept	Deleted for good
this service, its plan and its price your username and password your billing	every file in the account every setting every installed app and container every torrent

The new account gets the bonus it has earned under the current bonus policy, as any new account does. On an older service that can come out lower than the bonus it had built up.

What happens next

The new account is created first, on a different server. As soon as it exists, the service page shows the new server's address, and the Reprovision panel says the account is being set up on a new server. The other account buttons on the service page wait until the move has finished.

The old account is removed only after the new one answers. If the new account cannot be created, nothing is deleted and the page says so. If the new address still does not work two hours after the click, open a support ticket: the old account and its files are still in place. The attempt still counts toward the limit, because the new account was created.

Limits

Once per 30 days and three times per 12 months per service, counted on rolling windows. A move counts once the new account has been created. When the limit is reached, the Reprovision panel shows the next possible date.
The service must be active, with no cancellation request open, and your client account must have no overdue invoice.
Not within 30 minutes of a recreate request or a password reset.
A user logged in to someone else's account sees the button only with the View & Modify Product Passwords permission.
The button appears only on services where reprovisioning is available.

After reprovisioning

Point your SFTP and FTP clients, and anything else that connects to the seedbox by its address, such as Sonarr, Radarr or a remote torrent client, at the new server address.
VPN profiles belong to the old server. Set the VPN up again from the new one; the WireGuard setup guide shows how.
Install the media stack again with the button on the seedbox dashboard, then set up your containers the way you had them.
If something looks wrong, open a support ticket rather than reprovisioning again; the 30-day limit applies.

Troubleshooting

The page says	What it means
To confirm, type the server name, tick the box, and confirm the dialog.	One of the three confirmations was missing or the server name did not match. Nothing was deleted; try again.
This account has been reprovisioned as often as allowed for now. Next possible on date.	The 30-day or 12-month limit is reached. It opens again on that date.
This service has a cancellation request. Please withdraw it first, or open a support ticket.	Withdraw the cancellation request, then reprovision.
Your account has an overdue invoice. Please pay it first.	Pay the overdue invoice, then reprovision.
This account was recreated in the last 30 minutes.	Wait half an hour after a recreate. The same applies after a password reset.
This account is being set up on a new server.	A move is already running. Wait until it has finished.
The new account could not be created. Nothing was deleted.	Open a support ticket.
Reprovisioning did not go through. Nothing was deleted.	Try again later, or open a support ticket.

Reprovision or recreate?

	Recreate/Rebuild Service	Reprovision
Server	same	a different one
Files in `data`	kept	deleted
rTorrent torrent list	kept	deleted
Old settings and apps	reset, old copies kept in a backup folder	deleted
Password	a new random one	unchanged
How often	once per 30 days	once per 30 days, three times per 12 months

Use Recreate/Rebuild Service first: it resets the setup and keeps your files. Reprovision is for when you want a different server, for example because yours stays slow after a restart, and have already copied off what you need. To move and keep your files, open a support ticket instead.

Restart account, Recreate/Rebuild Service and Reprovision sit on the service page, so a fresh account does not wait on a support ticket. See the Pulsed Media seedbox plans.