Pulsed Media Support Boost
Support Boost is a Pulsed Media add-on that gives one service's support tickets priority and adds AI credits with every payment, from 2.49 EUR a month. Even the smallest level adds 622,500 AI credits a month, enough for about 49 questions to Pikkumies, the AI helper that answers right inside a seedbox account.
More than half of all Pulsed Media support tickets get their first reply within an hour; the current figures are published live in the support statistics feed. Support Boost adds priority for the service a customer relies on most, and part of what it earns goes toward more support capacity for all customers.
Levels
| Level | Monthly price | Ticket priority | AI credits per monthly payment |
|---|---|---|---|
| +10% | 2.49 EUR | +10% | 622,500 (about 49 Pikkumies questions) |
| +25% | 4.99 EUR | +25% | 2,495,000 (about 196 questions) |
| +100% | 9.99 EUR | +100%, the highest priority | 9,990,000 (about 786 questions) |
Prices exclude VAT. Accounts billed in USD or AUD see the add-on in their own currency.
How the priority works
The boost raises the priority of Support tickets about the boosted service by 10%, 25% or 100%. Priority sets the order in which open tickets are worked on. It does not set a response time, and the SLA policy applies to boosted and unboosted tickets alike.
Conditions
A ticket gets the boost when all of these hold:
- It is in the Support department.
- The boosted service is selected as the ticket's related service. The Open a ticket button on a seedbox or storage box service page sets both.
- It is open and the next reply is from support.
- The account that owns the service filed it.
Billing and sales tickets are never boosted. The boost covers technical needs of that service: outages, slowness, errors, and setting things up or fixing them on it, including the setup work support does on request (see Väinämöinen (AI sysadmin)). Setup requests still count toward the daily limit on setup work per account. A boosted ticket about something else is answered in full, and the reply opens with: "This is not about the service, and this support boost is only for service specific technical needs." Like other priority bonuses, the boost can be withdrawn for abusive behaviour toward support.
On an account with an active Dragon plan, every ticket that awaits a reply from support already has priority equal to the +25% level. There, +10% and +25% add only their AI credits and +100% still raises the priority further. The Dragon services themselves offer only the +100% level.
Billing
The add-on follows the billing cycle of its service, and longer cycles are discounted.
| Cycle | +10% | +25% | +100% | Discount |
|---|---|---|---|---|
| Monthly | 2.49 | 4.99 | 9.99 | none |
| Quarterly | 7.47 | 14.97 | 29.97 | none |
| Semi-annual | 14.94 | 29.94 | 59.94 | none |
| Annual | 28.38 | 56.88 | 113.88 | 5% |
| Biennial | 53.78 | 107.78 | 215.78 | 10% |
| Triennial | 76.19 | 152.69 | 305.69 | 15% |
Prices in EUR, excluding VAT. The add-on is ordered from the service's page in the client area, under Addons, and starts working within about 15 minutes of its invoice being paid. It is invoiced separately from the service, so a PayPal subscription does not pay it; the invoice is paid like any other, or from account credit.
AI credits
Each paid Support Boost invoice adds credits to the account's AI credit balance at multiplier 25, 50 or 100 for the three levels. The account bonus does not change them, and a refund takes them back. The credits are spent by Pikkumies, the AI helper inside a seedbox account, or by the customer's own AI key. In Pulsed Media's tests a Pikkumies question that runs a few checks used about 12,700 credits, so the +10% level pays for about 49 such questions a month, about 3.5 times what an M1000 S at list price with no account bonus earns.
For the step-by-step ordering guide, see the knowledge base article What is Support Boost?. Support Boost is offered on current paid Pulsed Media plans, starting at 2.49 EUR a month; a service whose Addons section does not list it is on a plan that cannot take the add-on. See what each plan includes.
See also
- Väinämöinen (AI sysadmin): the support agent and what setup work it does on request
- Pikkumies on PMSS: the AI helper that spends the boost's credits inside a seedbox account
- Pulsed Media AI Credits: how AI credits are earned and spent
- Pulsed Media Token Booster: more AI credits from one service, including the boost's own credits
- Pulsed Media Seedbox SLA Policy: service level terms that apply to every ticket