Pulsed Media Refunds Policy
14-day moneyback guarantee
Pulsed Media offers a full 14-day moneyback guarantee for initial order of a service. If you are dissatisfied with your service in any way, you may request an refund within 14-days of initial service setup.
14-day moneyback guarantee exclusions
Non-refundable items and services
No refunds are given for service renewals, tangible items, domain names, dedicated servers, support/management services.
Excess payments, renewals, duplicate payments
No refunds are given for excessive payments, ie. duplicate payment of already paid invoice. This "excessive payment" is automatically added as credit you can use for future any invoice. Credit is no longer automatically applied to newly generated invoices - you will need to manually apply credits to invoice. To do this open your invoice and use "apply credits" option. This policy is also applied on subscription payments.
All bitcoin payments are non-refundable as Bitcoin. Refunds as credit can be done.
Refunds processing, office and other fees
We reserve the right for 10€ (Ten Euro) processing fee, 10€ (Ten Euro) office fee for any refunds to be processed. We also reserve the right to deduct other costs incurred by processing a refund, this may include things like accounting costs, transaction fees, legal fees but is not limited to those.