Difference between revisions of "Pulsed Media Refunds Policy"

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'''No refunds''' are given for service ''renewals, tangible items, domain names, dedicated servers, support/management'' services.
 
'''No refunds''' are given for service ''renewals, tangible items, domain names, dedicated servers, support/management'' services.
  
== Excess payments, renewals, duplicate payments ==
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== Duplicate payments, renewals ==
'''No refunds''' are given for ''excessive payments'', ie. duplicate payment of already paid invoice. This ''"excessive payment"'' is automatically added as '''credit''' you can use for future any invoice. '''Credit''' is no longer automatically applied to newly generated invoices - you will need to manually apply credits to invoice. To do this open your invoice and use "apply credits" option. This policy is also applied on ''subscription payments''.
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'''No refunds''' are given for ''duplicate or excessive payments'', ie. paying a single invoice twice. This ''"excessive payment"'' is automatically added as '''credit''' you can use for any invoice of your choosing. You will need to manually apply credits to invoice by viewing the invoice in the billing portal. To do this open your invoice and use "apply credits" option. This policy is also applied on ''subscription payments'', which are preapproved scheduled payments.
  
 
== Bitcoin payments ==
 
== Bitcoin payments ==
All bitcoin payments are non-refundable as Bitcoin. Refunds as credit can be done.
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All bitcoin payments are non-refundable as Bitcoin. Bitcoin payments can only be refunded as account credit.
  
 
=== Refunds processing, office and other fees ===
 
=== Refunds processing, office and other fees ===
 
We reserve the right for 10€ (Ten Euro) processing fee, 10€ (Ten Euro) office fee for any refunds to be processed. We also reserve the right to deduct other costs incurred by processing a refund, this may include things like accounting costs, transaction fees, legal fees but is not limited to those.
 
We reserve the right for 10€ (Ten Euro) processing fee, 10€ (Ten Euro) office fee for any refunds to be processed. We also reserve the right to deduct other costs incurred by processing a refund, this may include things like accounting costs, transaction fees, legal fees but is not limited to those.

Latest revision as of 12:02, 27 October 2017

14-day moneyback guarantee

Pulsed Media offers a full 14-day moneyback guarantee for initial order of a service. If you are dissatisfied with your service in any way, you may request an refund within 14-days of initial service setup.

14-day moneyback guarantee exclusions

This moneyback guarantee excludes dedicated server, domain names and support/management services.

Non-refundable items and services

No refunds are given for service renewals, tangible items, domain names, dedicated servers, support/management services.

Duplicate payments, renewals

No refunds are given for duplicate or excessive payments, ie. paying a single invoice twice. This "excessive payment" is automatically added as credit you can use for any invoice of your choosing. You will need to manually apply credits to invoice by viewing the invoice in the billing portal. To do this open your invoice and use "apply credits" option. This policy is also applied on subscription payments, which are preapproved scheduled payments.

Bitcoin payments

All bitcoin payments are non-refundable as Bitcoin. Bitcoin payments can only be refunded as account credit.

Refunds processing, office and other fees

We reserve the right for 10€ (Ten Euro) processing fee, 10€ (Ten Euro) office fee for any refunds to be processed. We also reserve the right to deduct other costs incurred by processing a refund, this may include things like accounting costs, transaction fees, legal fees but is not limited to those.