Difference between revisions of "Pulsed Media Refunds Policy"
| Line 8: | Line 8: | ||
'''No refunds''' are given for service ''renewals, tangible items, domain names, dedicated servers, support/management'' services. | '''No refunds''' are given for service ''renewals, tangible items, domain names, dedicated servers, support/management'' services. | ||
| − | == | + | == Duplicate payments, renewals == |
| − | '''No refunds''' are given for ''excessive payments'', ie. | + | '''No refunds''' are given for ''duplicate or excessive payments'', ie. paying a single invoice twice. This ''"excessive payment"'' is automatically added as '''credit''' you can use for any invoice of your choosing. You will need to manually apply credits to invoice by viewing the invoice in the billing portal. To do this open your invoice and use "apply credits" option. This policy is also applied on ''subscription payments'', which are preapproved scheduled payments. |
== Bitcoin payments == | == Bitcoin payments == | ||
| − | All bitcoin payments are non-refundable as Bitcoin. | + | All bitcoin payments are non-refundable as Bitcoin. Bitcoin payments can only be refunded as account credit. |
=== Refunds processing, office and other fees === | === Refunds processing, office and other fees === | ||
We reserve the right for 10€ (Ten Euro) processing fee, 10€ (Ten Euro) office fee for any refunds to be processed. We also reserve the right to deduct other costs incurred by processing a refund, this may include things like accounting costs, transaction fees, legal fees but is not limited to those. | We reserve the right for 10€ (Ten Euro) processing fee, 10€ (Ten Euro) office fee for any refunds to be processed. We also reserve the right to deduct other costs incurred by processing a refund, this may include things like accounting costs, transaction fees, legal fees but is not limited to those. | ||
Revision as of 11:02, 27 October 2017
Contents
14-day moneyback guarantee
Pulsed Media offers a full 14-day moneyback guarantee for initial order of a service. If you are dissatisfied with your service in any way, you may request an refund within 14-days of initial service setup.
14-day moneyback guarantee exclusions
This moneyback guarantee excludes dedicated server, domain names and support/management services.
Non-refundable items and services
No refunds are given for service renewals, tangible items, domain names, dedicated servers, support/management services.
Duplicate payments, renewals
No refunds are given for duplicate or excessive payments, ie. paying a single invoice twice. This "excessive payment" is automatically added as credit you can use for any invoice of your choosing. You will need to manually apply credits to invoice by viewing the invoice in the billing portal. To do this open your invoice and use "apply credits" option. This policy is also applied on subscription payments, which are preapproved scheduled payments.
Bitcoin payments
All bitcoin payments are non-refundable as Bitcoin. Bitcoin payments can only be refunded as account credit.
Refunds processing, office and other fees
We reserve the right for 10€ (Ten Euro) processing fee, 10€ (Ten Euro) office fee for any refunds to be processed. We also reserve the right to deduct other costs incurred by processing a refund, this may include things like accounting costs, transaction fees, legal fees but is not limited to those.
