Administrative tickets

Administrative ticket is a management option where you can get a certain task on your service, usually a dedicated server, done by Pulsed Media. These tickets cost an hourly rate of 165€ as of 17/07/2023.

Administrative tickets are what is beyond the scope of normal support, which is always free. For example server restarts, OS reinstallations are always free.

A administrative ticket for dedicated server could be for:

• Installing MTA such as EXIM or Postfix
• Configuration of said MTA for IMAP using Courier IMAP
• Configuring a new Apache virtual host
• Configuring storage arrays // performance testing
• Adding a new seedbox user utilizing the PM Software Stack (If you do not have Turnkey seedbox management subscription)
• Setting up automatic Rsync backup for /home to specified server